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Responsible Gambling

Gambling has always been a hot interest and pastime activity by many but not all since the old days, especially in the Traditional Asia; with varying societies that have different gambling intensities and cultures. As the technology and digital evolution took place, more alternatives are introduced such as the online casino. We now have more additional alternatives to gamble comfortably and instantly using gadgets like mobile phones, tablets and computers that can be connected to the internet; without the need of visiting a casino physically.

Gambling should be enjoyed as a form recreational entertainment where risks are rewarded; hence responsible gambling is vital. It is always important for you to keep calm while gambling; knowing your game and limit. It must not lead you to any significant problems, neither financially nor emotionally.

Nevertheless the recreational entertainment of such can still cause a problem for a minority of customers. Hence, i8.Live has set a strict commitment to be a socially responsible platform by providing a channel of entertainment in a positive way to our customers; that strongly encourages the “Responsible Gambling” environment. In order to promote and achieve this vital objective, i8.Live has placed numerous effective safeguards by adopting, adhering and enforcing the following policies:


Legal Age Limit


i8.Live has set a lawful legal age limit of at least 18 years old on the use of i8.Live’s platform. i8.Live reserves the right to carry out “Know Your Customer – KYC” verifications from any customers at any time for age confirmation purposes. In the event we have suspicion on a false declaration of age, especially on a minor attempting to access our platform, in adhering to the platform’s policy compliance, customer’s account may be suspended, funds withheld and winnings forfeited until satisfactory proof of age is provided.

As a part of further continuous effort by i8.Live to prevent minors from accessing our platform, we pledge to effectively manage our advertising, sponsorship and promotional activities in ensuring all activities of such only target and reach the audiences of the legal age limit.


Self-Exclusion or Opt-Out Function


Gambling should be enjoyed as a form recreational entertainment. In the event you sense and foresee that you are starting to indulge into a gambling habit that is beyond your limits or in a compulsive manner, which subsequently leads you to significant problems, either financially or emotionally; you shall immediately start to enforce a break from it.

i8.Live is ready to assist you on such enforcement by implementing a self-exclusion or Opt-Out function upon your request. All you need to do is contact our professional Customer Services team. The implementation can be on daily, weekly, bi-weekly, monthly, quarterly, half yearly, yearly, temporary suspension for a specific period or even on a permanent basis as per your request. You will be barred from accessing to the platform completely in handling your compulsive gambling habits.


External Professional Counseling Services or Assistance


Seeking for an external Professional Counseling services or assistance can be another alternative solution towards compulsive gambling habits. There are numerous of such well-established nonprofit organizations (NPO) worldwide that are ready to help; providing counseling services and working out an effective rehabilitation therapy program to counter compulsive gambling habits.

https://www.gamblingtherapy.org/support/ is one of the many other available websites that offers advice and guidance. i8.Live strongly recommends customers to contact them for a self-help or for further information if necessary.

Timely Processing of Withdrawal Request


i8.Live adheres strictly to its platform’s policy compliance by committing to process customers’ withdrawal or cash-out requests on a timely and prompt manner; releasing the initiated funds when it fulfills i8.Live’s terms and conditions.

i8.Live reiterate again on its stand on the strong support towards a “Responsible Gambling” environment. Do keep calm while gambling. Know your game, know your limit. And, gamble responsibly.

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